Payment Terms
The prices quoted are for payment through our website via our payment gateway providers, Bank transfer or cash payable in Granada, Spain
The tour price is payable to “Bike and Hike Granada”, Spain 60 days prior to departure, failure to pay by that date “Bike and Hike Granada” to cancel your booking without notice and without refund of the deposit if deemed necessary. Prices are quoted in Euros for all trips, the booking date may be up to 3 months before departure.
Cancellation Policy
If it became necessary to cancel your tour, you must notify “Bike and Hike Granada”, immediately in writing. once we receive your notice, cancellation will take effect. Please note that the following charges will apply to cancellation
- If cancellation take place up to 45 days prior to departure, 20% of the tour price will be fortified. Balance amount will be returned except a processing charge & Admin expenses (Admin expenses, Actual Bank transfer charges)
- If cancellation take place 30 days before the start date of the activity departure, 50 % of the tour price will be fortified. Balance amount will be returned except a processing charge & Admin expenses (Admin expenses, Actual Bank transfer charges)
- if cancellation takes place less than 30 days and 15 days prior to departure 75 %of the tour price will be fortified. Balance amount will be returned except a processing charge & Admin expenses (Admin expenses, Actual Bank transfer charges)
- Cancellation between 15 days and 1 day before the start date of the tour or no show on the start day 100% of the tour price will be fortified
- In the realm of group bookings, the inability of participants to fulfil committed numbers through partial payments poses a significant challenge to the feasibility of conducting the tour. Additionally, it is important to note that any partial payments made under such circumstances will be deemed non-refundable. Alternatively, participants are encouraged to ensure the completion of the full committed number of participants’ cost to facilitate the operational viability of the tour.
The tour prices quoted as a package, no partial refunds or credit will be given for service not used
We recommend that you obtain travel insurance upon booking.
Please Note:
In the rare event that “Bike and Hike Granada” calls off/Cancel a Hiking / Walking tour / Bike and Hike, Family Active Holidays or Bicycle Tours
We almost never call off/ cancel our tours. But in the rare event that we call off/ cancel a Tour because of force majeure OR natural calamities (Continuous rain or snow, snowstorms, thunderstorms, floods, landslides, earthquake or any other natural calamity that prevents us from conducting an activity safely OR unexpected situation like political unrest, local riots, pandemic, lockdowns, government orders OR any other issues that affect the safety of the whole group “Bike and Hike Granada” will try to transfer the Tour to another location if the circumstances allowed.
Important Note 1: If your entire group is forced to abandon the activity after you have reached/crossed the first day of any Hike / Ride (could be due to weather/sudden unforeseen circumstances), we will not issue the refund.
Important Note 2: We do not issue refund to those who you come down from a Hike or discontinued a ride. This can happen when your Hike / Ride leader sends you back due to any of the reasons
- Lack of fitness
- Non-maintenance of turn-around time
- Altitude sickness
- Blood Pressure
- Any health issues
- Found breaking rules
- Quit the Hike / Ride on your own due to personal reasons
Custom Trip Cancellation policy:
Our standard cancellation policy does not apply for customized or Bespoke trips, and will be communicated on a per project basis.
Changes of Reservation:
There is no legal right to make changes with respect to the date of the journey and destination after concluding the contract. If changes of reservations are possible “Bike and Hike Granada” agrees to them.
Court of Jurisdiction:
“Bike and Hike Granada” is registered under the name “SEBASTIN BENJAMIN FRANCIS” Sole Trader, with the Spanish Government company registration act. The conditions and terms are subject to Spanish law and to the exclusive jurisdiction of the Spanish courts. Any complaints or grievances you may communicate to info@bikeandhikegranada.com
Liability for Theft – Bicycle Rental:
The lessee is also to the lessor for theft or any other loss of the bicycle. In the event of theft or loss, the lessee is liable up to the amount of the company current price on the lessor’s sales list. The rent paid by the lessee caused the damage intentionally or through gross negligence.
Minimum Number of Participants:
All offered trips will take place at a minimum number of 7 participants, if this number is not reached, Bike and Hike Granada may cancel the trip until 14 days before its starting date, not applicable for Customized trips.
How to Cancel your Tours:
In case, you wish to cancel your tour, follow these steps:
Write an e mail to info@bikeandhikegranada.com
After you have cancelled your tour, if you have opted for a refund, the refund amount will land in the same account that you have made the payment, from. If any Bank charges applicable that amount will be deducted
