1, USER INFORMATION
The data controller is: Bike and Hike Granada
(Sebastin Benjamin Francis)
Identification Number: NIE: Z0706375G
Address:
Avda Cervantes, nº6, 6ºD
18008 Granada
España /Spain
Phone : +34 648 80 57 90
E Mail: info@bikeandhikegranada.com
Bike and Hike Granada, hereinafter RESPONSIBLE, is responsible for the processing of the User’s personal data and informs him these data will be treated in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (GDPR) and organic Law 03/2018 of December 5 (LOPDGDD), so following treatment information is provided:
This privacy policy sets out how Bike and Hike Granada, uses and protects any information that you give us when you use this website
Bike and Hike Granada is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
What we collect?
- We may collect the following information:
- Name and email address
- Demographic information such as postcode
- Preferences and interest other information relevant to customer survey and /or offers
What don’t we collect?
- Banking information – Any Credit Card information you provide is processed by our payment gateway providers. We do not collect any sensitive information. You may provide this on our trusted payment gateway providers, while making a payment to reserve your spot on the Tours. Please check the terms and conditions of the payment Gateway website to know more about their policies about your data.
Bike and Hike Granada may change this policy from time by updating this page. You should check this page from time to time that you are happy with any changes. This policy effective from July 01, 2024.
PURPOSE OF PROCESSING:
- Maintain a commercial relationship with user, the operations planned to carry out the treatment are:
- Sending commercial advertising communication by email, fax, SMS, MMS, WhatsApp, Social communities or any other electronic or physical means, present or future, that enables commercial communications. These communications will be made by the RESPONSIBLE and related to its collaboration or suppliers with whom it has reached a promotion agreement. In this case, third parties will never access to the personal data.
- Perform statistical studies
- Process orders, requests or any type of request that is made by the user through any of the contact forms that are made available.
- Send the Newsletter of the website
LEGAL BASIS OF THE TREATMENT:
Consent of the interested party.
DATA RETENTION CRITERIA:
They will be kept for no longer than necessary to maintain the purpose of the treatment and when it is no longer necessary for that purpose, they will be deleted with adequate security measures to guarantee the pseudonymization of the data or the total destruction thereof.
RECIPIENTS. DATA COMUNICATION:
The data will not be communicated to third parties, except legal obligation.
RIGHTS THAR ASSIST THE USER:
- Right to withdraw consent at any time.
- Right of access, rectification, portability and deletion of your data and the limitation or opposition to its treatment.
- Right to file a claim with the supervisory authority (aepd.es) if you consider that the treatment does not comply with current regulations.
CONTACT DETAILS TO EXERCISE YOUR RIGHTS:
Bike and Trek Adventure (Sebastin Benjamin Francis) Avda, Cervantes, nº6, 6ºD,18008 Granada, España /Spain. Email: info@bikeandhikegranada.com
- MADATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER
Users, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form presented in download forms, expressly and freely and unequivocally accept that their data are necessary to meet their request, by the provider, being voluntary the inclusion of data in the remaining fields. The User guarantees that the personal data provided to the RESPONSIBLE are truthful and is responsible for communicating any modification thereof.
The RESPONSIBLE expressly inform and guarantees users that their personal data will not be transferred in any case to third parties, and that whenever any type of transfer of personal data is made, the express, informed and unequivocal consent of the Users will be previously requested. All data requested through the website are mandatory, as they are necessary for the provision of an optimal service to the User in case all the data are not provided, it is not guaranteed that the information and services provided are completely adjusted to your needs.
- SECURITY MEASURES
That in accordance with the provisions of current regulations on the protection of personal data, the RESPONSIBLE is complying with all the provisions of the GDPR regulations for the processing of personal data under its responsibility, and manifestly with the principle described in article 5 of GDPR, by which they are treated in a lawful manner, fair and transparent in relation to the interested party and adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
The RESPONSIBLE guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR in order to protect the right and freedoms of Users and has communicated the appropriate information so that they can exercise them.
Links to another website
Our website may contain links to enable you to visit other website of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website question.
You may contact us on info@bikeandhikegranada.com should you have any question about this privacy policy.
Booking Conditions:
After booking, you will immediately receive an invoice payment of the minimum deposit of 25% of the total trip price to secure your booking. This amount must be paid right away after receipt of the invoice. The total trip price must be received by us no later than 60 days before departure. If the balance is not paid by the due date, we treat your booking as cancelled and cancellation charges apply.
You will be entitled to a full refund if we are not able to guarantee your trip by not having a minimum group size or because of extraordinary circumstances meaning natural calamities such as weather condition, which make impossible to travel safely, political issues, warfare, significant risk to human risk. If a cancellation has to be made, we will inform you immediately and notify you of cancellation not less than 15 days before the start of your trip.
The client needs to take adequate valid travel insurance to book the tour, and ensure you have read and understood the full terms and conditions of your travel insurance policy to ensure that you are covered for all activities you intend to undertake during the trip.
